Introduction: Why Customer Retention Matters in Insurance In today’s competitive insurance market, acquiring a new client is often five times more expensive than retaining an existing one. For agents, this means customer loyalty directly influences profitability and long-term success. The challenge is that policyholders have more choices than ever before. [...]

Introduction The insurance sector is undergoing a massive transformation as companies embrace new technologies to streamline their operations and meet rising customer expectations. Digital insurance placement is at the center of this shift, promising efficiency and enhanced customer experiences. However, while the opportunities are vast, organizations often encounter recurring challenges [...]